Accessibility Statement

Committed to Being an Accessible Hotel in Palo Alto

At el Prado, it is important to us that our hotel and our website are accessible and easy to use for all persons with disabilities. Our goal is to make it as effortless as possible for everyone, including people with hearing or vision loss, or any other disability, to access information about our hotel and to book a stay.

Hotel Accessibility
Our hotel features accessible guest rooms and hotel features including: 

• An accessible public entrance
• An accessible route from the public entrance to the front desk/registration area, accessible guestrooms, on-site restaurant, meeting and function space area, fitness center and business center
• An accessible registration desk, concierge desk, public restrooms, restaurant, fitness center and business center
• Accessible guest rooms with mobility features that have doorways with 36” of clear width, beds that are 23” off the ground and desks that are 32” off the ground and visual alarms for emergencies
• Accessible guest rooms feature a peephole, thermostat and safe that are 42” off the ground and curtain rods that reach 42” off the ground
• Accessible bathrooms that feature walk-in/roll-in showers with grab bars and folding seats, toilets with grab bars and sinks that are 36” off of the ground
• Valet service that accepts vehicles specially outfitted for wheelchairs.
• TTY availability for guest use
• Assistive listening device availability for guest use during meetings and events (upon request)
• Guest room televisions with closed captioning or closed caption decoders available for guest use

Please note that this hotel does not have a pool, hot tub or spa on-site. Parking is available via valet only.

Website Accessibility 
When creating our website, our development team used software tools to identify web accessibility standards as outlined by the World Wide Web Consortium's Web Content Accessibility Guidelines 2.1 Level AA (WCAG 2.1 AA). While the industry is not operating from approved, regulated legislation, el Prado is committed to our good faith effort to follow the guidelines available. We will make every reasonable effort to make the page accessible for you should you experience any difficulty with our website.

If you have questions, concerns or have discovered an accessibility issue on our website or have accessibility related questions, please contact us at 650-322-900 or info@elpradopa.com Please include your contact information and a brief description of the website difficultly you may have encountered and/or your questions. 

Thank you.